1. Introduction
Welcome to https://www.robertoscatering.ae (our “website”).
This page outlines Skelmore Hospitality Partners Co LLC (including “Roberto’s”, “we” and “our”) online Terms of Use. Please review these Terms of Use carefully before using our website, our mobile application (“mobile app”) or any of the services available through our website or mobile app.
By accessing our website, mobile app, or using our services available through our website or mobile app, you agree to be bound by our Terms of Use. If you disagree with our Terms of Use then you should discontinue using our website, mobile app or use of any of our services available through our website or mobile app.
You agree to use this website and mobile app solely to learn more about the services we offer or transact business with Skelmore Hospitality Partners Co LLC. You agree to use the website or mobile app only for personal, non-commercial use. You further agree to use the website and mobile app's services to make only legitimate enquiries and not to not abuse the website and mobile app.
By accessing and using this website or mobile app, you indicate that you accept (unconditionally and irrevocably) these Terms of Use and that you agree to comply with them.
2. Eligibility
Both our website, mobile app and services available through our website or mobile app are intended for users who are at least 18 years of age. Persons under the age of 18 years of age shall not make use of the website, mobile app and services through our website or mobile app.
3. Privacy Policy
We are committed to protecting the privacy of your personal information. The full details of our Privacy Policy, which describes our information practices, including how we collect, use and share information can be found here at: https://robertosrestaurants.com/dubai/privacy-policy/.
4. Copyright Policy
All content of this website and mobile app are: © 2023 Skelmore Hospitality Partners Co LLC copyright. All rights reserved. This website or mobile app is for your personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website or mobile app.
Roberto’s and any other product or trade names of Skelmore Hospitality Partners Co LLC referenced herein are our service marks or registered service marks. Other product and company names mentioned herein may be the trademarks of their respective owners. You are not permitted to use them without our approval.
5. Disclaimer of warranty
To the maximum extent permitted by applicable law, Skelmore Hospitality Partners Co LLC disclaim all warranties relating to the information, software, products and services contained in this website or mobile app. All such information is provided “As Is” without warranty of any kind. Skelmore Hospitality Partners Co LLC hereby disclaim all warranties and conditions with regard to this information, software, products and services contained in this website or mobile app including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.
6. Limitation of liability
In no event will Skelmore Hospitality Partners Co LLC be liable for any direct, special, indirect, incidental, consequential, punitive, or exemplary, damages of any kind or subject to equitable or injunctive remedies arising out of: access to, or use of this website or mobile app, or delay or inability to use the website or mobile app, or any information contained in this website or mobile app. Nothing in the limitation of liability shall exclude liabilities not permitted to be excluded by applicable law. Any rights not expressly granted herein are reserved by Skelmore Hospitality Partners Co LLC.
7. Indemnity
As a condition of use of this website or mobile app, you agree to indemnify Skelmore Hospitality Partners Co LLC from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of this website or mobile app, including without limitation any claims alleging facts that if true would constitute a breach by you of these Terms of Use.
8. Violation of Terms of Use
You understand and agree that in Skelmore Hospitality Partners Co LLC’s sole discretion, and without prior notice, Skelmore Hospitality Partners Co LLC may terminate your access to the website or mobile app, or exercise any other remedy available and remove any unauthorized user information, if Skelmore Hospitality Partners Co LLC believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Skelmore Hospitality Partners Co LLC, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Skelmore Hospitality Partners Co LLC for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Skelmore Hospitality Partners Co LLC may release user information about you if required by law or subpoena.
9. Pricing & Minimum spending
9.1 All prices are inclusive of VAT. Any amendment to the statutory VAT rate by the UAE Tax Authority shall be implemented automatically as required by the UAE Tax Authority without the need of updating these Terms of Use.
9.2 Prices quoted on the website and mobile app are for food and beverage items only. Additional charges apply for service staff, transportation and equipment hire as required.
10. Payment Policy
10.1 In order to confirm a catering booking, a signed copy of the Event Catering Agreement as well as 100% pre-payment is required no later than 7 days prior to the event date.
10.2 Payment can be made by cash, credit card, bank transfer or online payment link. Our online payment link is managed by a third-party payment platform, namely Telr.
10.3 Any payment you process through our third-party payment platform provider, is done so at your own risk and responsibility, and you must retain a copy of the transaction records and familiarize yourself with the third-party payment platform policies and rules.
10.4 You also agree that the card details you supply to our third-party payment platform provider is correct and accurate and that the card used to make payment is lawfully owned by you or you have the necessary authority or approval in place to use such card.
10.5 Please ensure that when using our online payment link, you are at the page where you need to enter your credit or debit card details, the site address shows telr.com. Payment can be made by Visa, Mastercard or American Express.
10.6 Once payment has been made via our third-party payment platform provider, the confirmation notice will be sent to you via email.
11. Menu Confirmation & Dietary Requirements
11.1 Menu selections are to be confirmed no later than 7 calendar days prior to the event date. Changes to a menu made less than 7 calendar days prior to the event date, may be subject to an additional fee based on the discretion of Roberto’s.
11.2 You shall provide Roberto’s with a complete and accurate list of dietary requirements for all guests attending the event no later than 3 calendar days prior to the event date.
11.3 Roberto’s shall make every reasonable effort to accommodate the dietary requirements specified by you. However, Roberto’s cannot guarantee a completely allergen-free environment due to the possibility of cross-contamination in the kitchen.
12. Fraudulent Activity
We are not responsible for any refunds linked to any fraudulent transaction(s) on your account or misuse of your card or bank details by a fraudulent person or company. This includes but is not limited to for example, where a third-party impersonates a staff member of Roberto’s and takes payment for a catering booking.
13. Cancellation & Refund Policy
In case of cancellation, the following cancellation charges will be withheld:
- 7 calendar days or more prior to the event date: the value of 50% of the agreement price.
- 4-6 calendar days prior to the event date: the value of 75% of the agreement price.
- 0-3 calendar days prior to the event date: the value of 100% of the agreement price.
14. Catering Agreement
All catering bookings will finally be confirmed by a catering agreement to be signed by both Roberto’s and you. Final Terms of Use applicable to your catering booking will be stipulated in the catering agreement. If there are any discrepancies between the Terms of Use as reflected here compared to the Terms of Use of the catering agreement, the catering agreement Terms of Use will be considered as final.
15. Modification of Terms of Use
Skelmore Hospitality Partners Co LLC may change these Terms of Use at any time without advance notice. Changed terms will become effective once posted on the website and/or mobile app and will not have any retrospective effect on existing contractual arrangements made through this website or mobile app. Your continued use of this website or mobile app after any change means you have accepted the changed terms and conditions.