1. Introduction
‍This page outlines Skelmore Hospitality Partners Co LLC (including “Roberto’s”, “we” and “our”) Terms and Conditions. Please review these Terms and Conditions carefully before booking any catering service.

2. Eligibility
‍You should be at least 18 years of age to make a booking. Persons under the age of 18 years of age shall not make use of the website, mobile app and services through our website or mobile app.

3. Pricing & Minimum spending
‍3.1 All prices are inclusive of VAT. Any amendment to the statutory VAT rate by the UAE Tax Authority shall be implemented automatically as required by the UAE Tax Authority without the need of updating these Terms and Conditions.
3.2 Prices quoted on the website and mobile app are for food and beverage items only. Additional charges apply for service staff, transportation and equipment hire as required.

4. Payment Policy
‍4.1 In order to confirm a catering booking, a signed copy of the Event Catering Agreement as well as 100% pre-payment is required no later than 7 calendar days prior to the event date..
4.2 Payment can be made by cash, credit card, bank transfer or online payment link. Our online payment link is managed by a third-party payment platform, namely Telr.
4.3 Any payment you process through our third-party payment platform provider, is done so at your own risk and responsibility, and you must retain a copy of the transaction records and familiarize yourself with the third-party payment platform policies and rules.
4.4 You also agree that the card details you supply to our third-party payment platform provider is correct and accurate and that the card used to make payment is lawfully owned by you or you have the necessary authority or approval in place to use such card.
4.5 Please ensure that when using our online payment link, you are at the page where you need to enter your credit or debit card details, the site address shows telr.com. Payment can be made by Visa, Mastercard or American Express.
4.6 Once payment has been made via our third-party payment platform provider, the confirmation notice will be sent to you via email.

5. Menu Confirmation & Dietary Requirements
‍5.1 Menu selections are to be confirmed no later than 7 calendar days prior to the event date. Changes to a menu made less than 7 calendar days prior to the event date, may be subject to an additional fee based on the discretion of Roberto’s.
5.2 You shall provide Roberto’s with a complete and accurate list of dietary requirements for all guests attending the event no later than 3 calendar days prior to the event date.
5.3 Roberto’s shall make every reasonable effort to accommodate the dietary requirements specified by you. However, Roberto’s cannot guarantee a completely allergen-free environment due to the possibility of cross-contamination in the kitchen.

6. Fraudulent Activity We are not responsible for any refunds linked to any fraudulent transaction(s) on your account or misuse of your card or bank details by a fraudulent person or company. This includes but is not limited to for example, where a third-party impersonates a staff member of Roberto’s and takes payment for a catering booking.

7. Cancellation & Refund PolicyIn case of cancellation, the following cancellation charges will be withheld:
- 7 calendar days or more prior to the event date: the value of 50% of the agreement price. 4-6 calendar days prior to the event date: the value of 75% of the agreement price. - 0-3 calendar days prior to the event date: the value of 100% of the agreement price.

8. Event Catering AgreementAll catering bookings will finally be confirmed by an Event Catering Agreement to be signed by both Roberto’s and you. Final Terms and Conditions applicable to your catering booking will be stipulated in the Event Catering Agreement. If there are any discrepancies between the Terms and Conditions as reflected here compared to the Terms and Conditions of the Event Catering Agreement, the Event Catering Agreement Terms and Conditions will be considered as final.

9. Modification of Terms and Conditions Skelmore Hospitality Partners Co LLC may change these Terms and Conditions at any time without advance notice. Changed terms will become effective once posted on the website and/or mobile app and will not have any retrospective effect on existing contractual arrangements made through this website or mobile app.